Privacy Policy

When you use our 3D printing services, we may collect:

• Personal Information: Name, email address, phone number, billing address
• Project Files: STL files, design specifications, and technical requirements
• Payment Information: Credit card details, billing information (processed securely)
• Communication Data: Messages, support requests, and project correspondence
• Usage Data: Website interactions, service preferences, and order history

We use collected information to:

• Process your 3D printing orders and provide requested services
• Communicate about project status, delivery updates, and support
• Generate quotes and process payments securely
• Improve our printing processes and service quality
• Send important service notifications and updates
• Comply with legal obligations and tax requirements

Your designs remain yours. We understand the confidential nature of your 3D printing files and take special measures to protect them:

• All uploaded files are encrypted and stored securely
• Files are automatically deleted after project completion (unless you request retention)
• Only authorized production staff have access to your files
• We never share, sell, or use your designs for any other purpose
• Non-disclosure agreements available for sensitive projects

We respect your privacy by automatically removing your data after orders reach completion. Our automated data retention system ensures your information is not kept longer than necessary:

Important Notes:

• The deletion countdown starts when your order reaches a terminal status (delivered, cancelled, or refunded)
• If an order status changes during the retention period (e.g., from delivered back to processing due to an issue), the deletion schedule is cancelled
• When an order returns to a terminal status, a new deletion countdown begins from that moment
• Deletion includes all order details, uploaded STL files, and associated project data from our servers and cloud storage
• We retain minimal transaction records for accounting and tax compliance as required by Indian law (typically 7 years for financial records)
• You can request early deletion of your order data by contacting us at admin@moushreeenterprise.com (subject to legal retention requirements)

We may share limited information with:

• Payment Processors: Secure payment gateways for transaction processing
• Shipping Partners: Delivery services for order fulfillment
• Service Providers: Technology partners who support our operations
• Legal Compliance: When required by law or to protect our rights

We never sell your personal information or share your design files with third parties.

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request copies of your data
• File complaints about data handling

Contact us at admin@moushreeenterprise.com to exercise these rights.

For privacy-related questions or concerns about our 3D printing services:

Our services are available to all users who can legally enter into binding contracts under Indian law. While we do not impose age restrictions, users must comply with applicable legal requirements for online transactions and payments.

Payment Requirements: All payments must be made in accordance with Indian banking and payment regulations. Users under 18 years of age should obtain parental or guardian consent before making any purchases.

We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe we have inadvertently collected such information, please contact us immediately at admin@moushreeenterprise.com.

In the unlikely event of a data breach that affects your personal information, we are committed to transparency and prompt notification.

Notification will be sent via:

• Email to your registered email address
• Prominent notice on our website homepage
• SMS for critical security breaches (if phone number provided)

Our breach notification will include:

• Nature of the breach and data types affected
• Approximate number of affected users
• Measures taken to contain the breach
• Steps you should take to protect yourself
• Contact information for further assistance

We will also report significant breaches to relevant authorities as required by Indian data protection laws.

We use trusted third-party service providers to facilitate our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

Data Protection:

All third-party providers are contractually bound to:

• Use data only for the specified purpose
• Implement appropriate security measures
• Not share data with other parties
• Delete data when no longer needed

Current Operations: We currently operate exclusively within India. Your data is stored and processed on servers located in India, subject to Indian data protection laws.

Some third-party service providers (payment gateways, hosting) may have servers in other countries, but they are required to maintain Indian data protection standards.