Refund & Return Policy

All 3D printing orders by Moushree Enterprise LLP (LLP ID: ABB-3435, GSTIN: 29AABFM1234A1Z5) are custom-manufactured to your specifications. Each part is printed specifically for your order and cannot be resold to other customers.

Due to the custom nature of our services, returns and refunds are handled differently than standard retail products. Please review this policy carefully before placing an order.

Pre-Delivery Inspection Rights:

• Damaged Packaging: If package appears tampered or damaged, refuse delivery immediately
• Immediate Contact: Call +91 9051948814 or email admin@moushreeenterprise.com with your order number
• Replacement Guarantee: We'll arrange replacement delivery at no additional cost
• No Questions Asked: Full refund if replacement isn't feasible

Shipping Partners & Tracking:

• We use reliable courier services with full tracking
• All orders include comprehensive insurance coverage
• Estimated delivery: 3-5 business days within India
• Express delivery available for urgent orders

We will provide a full refund when:

• Your order is damaged during shipping (with photo evidence)
• The printed part doesn't match the approved specifications
• Manufacturing defects due to our printing process
• Wrong material or color was used
• Parts are significantly outside dimensional tolerances
• We cannot deliver within the agreed timeline due to our error

Timeline: Report issues within 7 days of delivery for full refund eligibility.

You may receive a partial refund (25-75%) when:

• Minor dimensional variations within industry standards
• Surface finish issues that don't affect functionality
• Color variations in multi-part orders
• Small support marks or layer lines (normal for 3D printing)

Evaluation Process: Our technical team will review your concern and determine the appropriate refund amount based on the impact on functionality and appearance.

Refunds are not available for:

• Change of mind or project requirements after printing
• File errors or design flaws in your submitted files
• Parts that don't fit your intended application (without our error)
• Normal characteristics of 3D printing (layer lines, support marks)
• Orders where you approved the quote and specifications
• Parts damaged due to improper handling after delivery
• Order cancellation after production has started
• Post-processing damage: Heat damage, chemical exposure, sanding injuries
• Misuse or modification: Drilling, cutting, or altering printed parts
• Environmental damage: UV degradation, temperature extremes

Important: We strongly recommend ordering samples or prototypes for critical applications before placing large orders.

Step 1: Initial Contact & Assessment

• Email admin@moushreeenterprise.com within 7 days of delivery
• Include order number and clear photos of the issue
• Provide detailed description of the problem
• Technical Consultation: We may offer remote assistance to resolve issues first

Step 2: Return Authorization (RMA)

• Our technical team will visually verify the submitted details
• RMA Number issued for approved returns (mention clearly on shipping box)
• Return shipping instructions and prepaid label provided (for our errors)
• Do not write anything on the original product packaging
• Include copy of original packing list with returned items

Step 3: Inspection & Processing

• Expert verification: Items inspected within 3-5 business days of receipt
• Detailed quality assessment by our printing specialists
• Refund/replacement decision communicated within 24 hours
• Processing to original payment method: 5-10 business days

Status-Based Cancellation:

• "Order Placed" Status: Full refund available up to 2 hours
• "Payment Verification" Status: 95% refund (5% payment gateway charges)
• "File Processing" Status: 90% refund (10% processing fee)
• "Production Queue" Status: 75% refund

Production-Based Cancellation:

• 0-25% complete: 75% refund
• 25-50% complete: 50% refund
• 50-75% complete: 25% refund
• Over 75% complete: No refund (order will be completed and shipped)

Payment Gateway Charges: Cancellation fees cover actual charges imposed by payment processors (typically 2-5% of transaction value).

GST Refunds & Tax Compliance:

• GST refunded as per Indian tax regulations
• Credit notes issued for GST-registered customers
• Full GST amount included for eligible returns
• Tax adjustments processed under GSTIN: 29AABFM1234A1Z5

Payment Gateway & Processing Charges:

• Card Payments: 2-3% gateway charges for cancellations
• UPI/Net Banking: ₹10-25 per transaction charges
• Wallet Payments: 1-2% processing fees may apply
• Bank Transfers: No additional charges for refunds >₹1,000

Refund Processing Timeline:

• UPI/Wallets: 1-3 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• Bank Transfer: 2-4 business days (for amounts >₹10,000)

Our Commitment: We stand behind the quality of our 3D printing services. If you're not satisfied with the quality of our work due to our error, we will:

• First Option: Reprint the parts at no additional cost with express shipping
• Alternative: Provide full refund if reprinting is not feasible
• Compensation: Additional 10% store credit for inconvenience

Warranty Coverage:

• Manufacturing Defects: 30 days from delivery
• Dimensional Accuracy: ±0.1mm tolerance guarantee
• Material Quality: Certified material standards
• Print Quality: Layer adhesion and surface finish standards

Return shipping costs depend on the reason for return:

• Defective/Damaged Items: We provide a prepaid return label. No shipping costs for customers. All returns are covered by courier insurance.
• Wrong Item Shipped: We provide a prepaid return label. No shipping costs for customers.
• Manufacturing Defects (within 7-day warranty): We provide prepaid return shipping and replace the item at no cost to you.
• Change of Mind: We do not accept returns for custom items as they are made specifically to your design specifications.
• Custom Specifications Not Met: We review on a case-by-case basis. If error is on our end, we cover shipping and provide replacement or full refund.

This Refund Policy is designed to comply with the Consumer Protection Act, 2019 and related regulations in India. As a consumer, you have the following statutory rights:

• Right to be protected against defective goods and deficient services
• Right to be informed about the quality, quantity, and price of goods
• Right to seek redressal against unfair trade practices
• Right to consumer education and awareness

You may also file complaints online through the National Consumer Helpline (NCH) at consumerhelpline.gov.in or call 1800-11-4000 or 14404.